Terms of service

Last Updated: July 16, 2026

Welcome to BootNest.store. These Terms of Service establish the rules governing your access to our website, your use of our online services, and all purchases made through our store.

BootNest.store follows a Scandinavian Utility approach: clear information, practical service, dependable products, and straightforward customer relationships. We have written these Terms to explain your rights and responsibilities in a structured and transparent manner.

Throughout these Terms, the words “BootNest.store,” “BootNest,” “we,” “us,” and “our” refer to the operator of this online store. The words “customer,” “you,” and “your” refer to any visitor, purchaser, account holder, or other person using our website.

By visiting our website, creating an account, submitting information, placing an order, or using any part of our services, you agree to these Terms of Service and all policies incorporated into them by reference.

Please read these Terms carefully before using our website.

1. Store Information

BootNest.store is an online retail store offering rain boots, waterproof footwear, garden boots, outdoor footwear, work-oriented boots, casual waterproof shoes, and related products.

Store name: BootNest.store
Business address: 25 Linkletter Ave, Central Bedeque, PE C0B 1G0, Canada
Customer support email: support@BootNest.store
Customer support phone: (905) 451-6073

These Terms apply to purchases made through BootNest.store and to all website features, content, communications, offers, and services made available by us.

2. Shopify Platform

Our online store is hosted using Shopify’s e-commerce platform. Shopify provides the technical infrastructure that allows us to display products, receive orders, process checkout information, and manage parts of the customer experience.

BootNest.store is the merchant responsible for the products offered through this website, customer communications, order fulfilment, published store policies, and resolutions relating to purchases made from us.

Shopify enables merchants to publish store policies including Terms of Service, shipping policies, refund policies, privacy policies, and legal notices. Shopify also advises merchants to prepare policies appropriate to their own business and legal obligations.

Shopify is not responsible for resolving every dispute between BootNest.store and its customers unless Shopify is separately required to act under its own terms or applicable law.

3. Acceptance of These Terms

By accessing or using BootNest.store, you confirm that:

You have read and understood these Terms.
You agree to comply with these Terms.
You are legally capable of entering into a binding agreement.
The information you provide is accurate and complete.
You will use the website only for lawful purposes.

If you do not agree to these Terms, you should not use the website or place an order.

Certain features or services may be subject to additional conditions. Where additional conditions conflict with these Terms, the more specific conditions will apply to the relevant feature, promotion, or transaction unless otherwise stated.

4. Eligibility and Age Requirements

You must have reached the age of majority in your province, state, territory, or country to place an order independently.

Where you are under the applicable age of majority, you may use our website only with the involvement and permission of a parent or legal guardian.

By placing an order, you represent that:

You are legally permitted to make the purchase.
You are authorized to use the selected payment method.
You are not purchasing products for an unlawful purpose.
Your use of the website does not violate applicable laws.

We may cancel or refuse an order where we reasonably believe that the purchaser lacks legal capacity, has used payment information without authorization, or has otherwise violated these Terms.

5. Website Access

We grant you a limited, revocable, non-exclusive, and non-transferable right to access and use BootNest.store for personal shopping and other lawful purposes.

You may not use the website in a way that:

Damages or interferes with its operation.
Attempts to gain unauthorized access to systems or accounts.
Introduces malware, viruses, or harmful code.
Scrapes or extracts website data through automated means without permission.
Circumvents security or access restrictions.
Interferes with another person’s use of the website.
Uses our content for unauthorized commercial purposes.
Misrepresents your identity or affiliation.
Facilitates fraud or unlawful conduct.

We may restrict, suspend, or terminate access where reasonably necessary to protect customers, our business, our technology providers, or the integrity of the website.

6. Product Information

We aim to describe our products clearly and accurately. Product pages may include information relating to:

Materials.
Colours.
Sizing.
Fit.
Dimensions.
Lining.
Waterproof characteristics.
Outsole design.
Intended uses.
Care instructions.
Product variations.
Package contents.

Product information is provided for general shopping purposes and may be updated from time to time.

Small differences may occur because of:

Lighting conditions.
Photography.
Screen calibration.
Manufacturing batches.
Material texture.
Hand measurements.
Regional sizing conventions.
Product improvements.

A minor visual variation does not necessarily indicate a defect.

However, we do not intend to make false or misleading claims. Canadian competition law prohibits materially false or misleading product and business representations, including claims that could influence a purchasing decision.

7. Footwear Sizing and Fit

Footwear sizing is not perfectly uniform across manufacturers or product styles.

Fit may be affected by:

Foot length.
Foot width.
Instep height.
Sock thickness.
Internal lining.
Toe shape.
Personal comfort preferences.
Differences between regional size systems.

Size charts and measurements are guides rather than guarantees of a particular fit.

Customers are responsible for reviewing available sizing information before ordering. When an item does not fit, it may be eligible for return under our Return & Refund Policy.

We recommend trying footwear indoors on a clean and dry surface before removing permanent packaging or wearing it outdoors.

8. Waterproof and Performance Claims

Where a product is described as waterproof, water-resistant, non-slip, insulated, durable, or suitable for outdoor use, the description applies under ordinary and reasonable conditions consistent with the product’s intended purpose.

Performance may be affected by:

Wear and tear.
Deep water beyond the boot opening.
Damage or punctures.
Improper storage.
Exposure to harsh chemicals.
Extreme temperatures.
Incorrect sizing.
Use on exceptionally slippery surfaces.
Failure to follow care instructions.

No footwear can eliminate every risk of slipping, falling, discomfort, or water entry in all environments.

Descriptions such as “non-slip” indicate an outsole designed to provide improved traction under appropriate conditions. They do not guarantee that slipping is impossible.

Customers must exercise reasonable care and select footwear suitable for the specific activity, terrain, weather, and workplace.

9. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not reserve it. Inventory may change before checkout is completed.

We may:

Limit product quantities.
Discontinue products.
Correct inventory errors.
Withdraw a product from sale.
Cancel an order where stock is unavailable.
Substitute packaging without changing the product itself.

If a paid order cannot be fulfilled because the item is unavailable, we may offer:

A refund.
A replacement product.
Store credit.
Another reasonable option.

You are not required to accept a substitute product.

10. Prices

Prices are displayed in the currency indicated on the website or during checkout.

Prices may change without notice. A change normally applies only to future orders and does not alter the price of an order already accepted, except where there is a clear pricing error.

Prices may exclude taxes, import duties, brokerage charges, or other government fees unless the checkout page states otherwise.

Promotional pricing may be:

Limited in duration.
Limited by quantity.
Restricted to selected products.
Subject to discount-code conditions.
Unavailable in combination with other offers.

We may correct accidental pricing or calculation errors before shipping an order. Where an error is identified, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order for a full refund.

11. Taxes, Duties, and Import Charges

Applicable taxes may be calculated during checkout based on the information available to us and the requirements of the relevant jurisdiction.

International customers may be responsible for:

Import duties.
Customs taxes.
Brokerage charges.
Local value-added taxes.
Clearance fees.
Other government-imposed charges.

These fees may be collected by the carrier, customs authority, payment provider, or government body rather than by BootNest.store.

Customers are responsible for complying with their country’s import rules.

We are not responsible for delays caused by customs processing, although we will provide reasonable order information where available.

12. Order Submission

Submitting an order is an offer to purchase the selected products under these Terms.

After submission, you may receive an automated order confirmation. This confirms that we received the order but does not necessarily mean that the order has been finally accepted or shipped.

We may review an order for:

Payment authorization.
Inventory availability.
Address accuracy.
Fraud risk.
Quantity limits.
Pricing errors.
Legal restrictions.
Compliance with these Terms.

An order is generally accepted when it enters fulfilment or when we send a shipping confirmation, whichever occurs first.

13. Right to Refuse or Cancel Orders

We may refuse, limit, or cancel an order where reasonably necessary, including where:

Payment cannot be authorized.
The product is unavailable.
The address is incomplete or invalid.
A pricing or description error occurred.
The order appears fraudulent.
The order violates quantity restrictions.
The customer has abused prior return or promotional programs.
We are legally prohibited from completing the transaction.
Fulfilment is not reasonably possible.

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.

We will not refuse an order for an unlawful discriminatory reason.

14. Billing and Account Information

You agree to provide current, complete, and accurate information for all orders.

This includes:

Your legal or preferred customer name.
Billing address.
Shipping address.
Email address.
Telephone number.
Payment information.
Any relevant delivery instructions.

You must promptly update information that changes.

We are not responsible for delays or delivery failures resulting from inaccurate information provided by the customer.

We may request reasonable verification where payment, identity, address, or fraud concerns arise.

15. Payment

Available payment methods are displayed during checkout and may change over time.

By submitting payment information, you confirm that:

You are authorized to use the payment method.
The information provided is accurate.
You authorize the applicable charges.
You will not initiate an improper payment dispute.

Payment processing may be performed by third-party providers. Those providers may apply separate terms, security procedures, and privacy practices.

BootNest.store does not guarantee that every payment method will be available in every location.

16. Fraud Prevention

We may use reasonable fraud-screening measures to protect customers and our business.

An order may be delayed, reviewed, or cancelled where there are inconsistencies involving:

Billing and shipping information.
Payment authorization.
Unusual order quantities.
Repeated failed transactions.
Suspected identity misuse.
High-risk delivery information.
Previous abusive activity.

We may request supporting information when permitted by law. We will handle personal information in accordance with our Privacy Policy.

Canadian privacy obligations may apply to businesses that collect, use, or disclose personal information in commercial activities, including requirements concerning consent, safeguards, accountability, and appropriate handling practices.

17. Shipping and Delivery

Shipping services are governed by our Shipping Policy, which forms part of these Terms.

Estimated delivery times are not guaranteed unless expressly stated otherwise.

Delivery may be affected by:

Weather.
Carrier disruptions.
Customs inspections.
Incorrect addresses.
Remote locations.
Public holidays.
Seasonal volume.
Events beyond our reasonable control.

Risk and legal title transfer will be determined by applicable law and the circumstances of the transaction.

Customers must monitor tracking information and make reasonable arrangements to receive their shipment.

18. Returns, Refunds, and Exchanges

All return, refund, replacement, and exchange requests are governed by our Return & Refund Policy.

By purchasing from us, you agree to follow the authorized return procedure, including:

Contacting us within the applicable return period.
Obtaining return instructions.
Returning the correct product.
Using appropriate packaging.
Providing accurate information.
Following any tracking or customs requirements.

Nothing in these Terms removes mandatory consumer rights that cannot legally be excluded.

19. Order Cancellations

Cancellation requests must be submitted as soon as possible.

We cannot guarantee cancellation after an order enters processing, fulfilment, or shipment.

Where cancellation is no longer possible, the customer may need to receive the order and follow the standard return process.

Refusing delivery without authorization does not automatically constitute a valid cancellation and may result in additional charges or delays.

20. Promotions and Discount Codes

Promotions may be subject to separate conditions.

Unless otherwise stated:

Discount codes are limited to one per order.
Codes cannot be exchanged for cash.
Codes may expire.
Codes may exclude selected products.
Codes may not apply to prior purchases.
Discounts may be limited by customer or household.
Promotional products may require a minimum purchase.
Improperly obtained or shared codes may be cancelled.

We may withdraw or modify a promotion before an order is placed, but we will not normally alter a properly accepted order retroactively.

21. Gift Cards and Store Credit

Where offered, gift cards and store credit:

Have no cash value except where required by law.
Must be used through eligible BootNest.store checkout methods.
May be subject to separate expiration rules where lawful.
Cannot be replaced when lost or used without authorization unless required by law.
May not be resold or transferred for fraudulent purposes.

Refunds issued as store credit may be subject to the conditions communicated at the time of issuance.

22. Reviews and Customer Content

Customers may be permitted to submit:

Product reviews.
Photographs.
Questions.
Testimonials.
Comments.
Suggestions.
Other content.

By submitting content, you confirm that:

You created it or have permission to use it.
It is truthful to the best of your knowledge.
It does not violate another person’s rights.
It does not contain unlawful, abusive, or deceptive material.
It does not contain malware or harmful code.

You grant BootNest.store a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, format, and use submitted content in connection with our store and marketing, subject to applicable privacy law.

We may moderate or remove content that is:

Fraudulent.
Misleading.
Offensive.
Irrelevant.
Commercial spam.
Infringing.
Unlawful.
Associated with an unverified transaction.

We will not knowingly present fabricated customer reviews as genuine independent reviews.

23. Intellectual Property

The website and its contents may include:

Store names.
Logos.
Graphics.
Product descriptions.
Photography.
Layouts.
Icons.
Videos.
Text.
Software.
Design elements.

These materials are owned by BootNest.store, licensed to us, supplied by authorized partners, or otherwise used lawfully.

You may use website content only for personal shopping and informational purposes.

You may not, without permission:

Republish substantial portions of the website.
Copy product descriptions for commercial use.
Use our branding to impersonate us.
Create misleading advertisements using our materials.
Remove copyright or trademark notices.
Sell or sublicense our content.

Third-party names and marks remain the property of their respective owners.

24. Third-Party Tools and Links

Our website may include links to or integrations with third parties, such as:

Payment processors.
Shipping carriers.
Review platforms.
Analytics providers.
Social media services.
Advertising services.
Customer support tools.

Third-party services are governed by their own terms and policies.

We do not control every third-party website and are not responsible for independent third-party content, availability, security, or practices.

A link does not necessarily mean that BootNest.store endorses every statement or service offered by the third party.

25. Privacy

Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy.

By using the website, you acknowledge that information may be processed as required to:

Complete orders.
Process payments.
Arrange shipping.
Prevent fraud.
Provide customer support.
Operate the website.
Comply with legal obligations.
Send marketing communications where permitted.

PIPEDA establishes rules for private-sector organizations subject to the Act when handling personal information in commercial activities.

26. Prohibited Uses

You may not use BootNest.store:

For unlawful purposes.
To solicit unlawful activity.
To infringe intellectual-property rights.
To harass, threaten, or abuse others.
To submit false information.
To transmit malicious software.
To collect personal information without authorization.
To send spam.
To interfere with security systems.
To commit payment fraud.
To make fraudulent return claims.
To impersonate BootNest.store.
To violate export, sanctions, or trade restrictions.

We may terminate access for prohibited conduct.

27. Service Availability

We aim to keep the website available but do not guarantee uninterrupted or error-free access.

The website may be unavailable because of:

Maintenance.
Technical failures.
Security incidents.
Hosting interruptions.
Internet outages.
Updates.
Circumstances beyond our control.

We may modify or discontinue a website feature without notice where reasonably necessary.

This does not affect an accepted order or mandatory customer right unless the change is required by law or makes performance impossible.

28. Disclaimer of Warranties

To the fullest extent permitted by law, the website and general online services are provided on an “as available” basis.

We do not guarantee that:

The website will always operate without interruption.
Every error will be corrected immediately.
Every device or browser will display the website identically.
Third-party services will always be available.
Product suitability will be identical for every user.

This disclaimer does not exclude any express product promise made by us or any warranty, condition, or consumer protection that cannot legally be excluded.

29. Limitation of Liability

To the fullest extent permitted by applicable law, BootNest.store will not be liable for indirect, incidental, special, punitive, or consequential losses arising from website use or a purchase, including loss of profits, data, opportunity, or business reputation.

Where liability cannot be excluded, our liability will be limited to the maximum extent legally permitted.

For claims connected to a particular product or order, our total contractual liability will generally not exceed the amount paid for the relevant product, except where:

Applicable law requires a greater remedy.
The loss resulted from fraud or wilful misconduct.
Liability cannot legally be limited.
Personal injury or other protected damage is involved.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

30. Customer Responsibility and Safe Use

Customers are responsible for:

Selecting an appropriate product and size.
Reviewing product instructions.
Inspecting footwear before use.
Avoiding use of damaged products.
Exercising care on slippery surfaces.
Wearing suitable footwear for the intended activity.
Supervising children where relevant.
Following workplace safety rules.
Maintaining and storing footwear properly.

BootNest.store products are not automatically certified as specialized safety footwear unless a product page expressly states the relevant certification.

Do not use ordinary rain boots as a substitute for certified protective footwear where workplace regulations require specific protection.

31. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless BootNest.store and its service providers from claims, losses, and reasonable expenses arising from:

Your unlawful use of the website.
Your violation of these Terms.
Your infringement of third-party rights.
Fraudulent content or information supplied by you.
Your misuse or unauthorized resale of products.

This provision does not require a consumer to indemnify us for our own negligence, unlawful conduct, or breach of mandatory obligations.

32. Consumer Protection Rights

These Terms are not intended to override rights available under applicable consumer protection law.

Depending on your jurisdiction, you may have mandatory rights where a product is:

Defective.
Unsafe.
Not as described.
Unfit for its ordinary purpose.
Materially misrepresented.
Supplied contrary to the contract.

The specific legal rights available may differ by location.

Where these Terms conflict with a non-excludable consumer right, the mandatory law will prevail.

33. Force Majeure

We will not be responsible for delay or failure caused by circumstances reasonably beyond our control, including:

Natural disasters.
Extreme weather.
War.
Civil unrest.
Government restrictions.
Labour disruptions.
Carrier shutdowns.
Customs interruptions.
Public-health emergencies.
Cyberattacks.
Infrastructure failures.
Supplier disruptions.

We will take reasonable steps to reduce the effect of such events and communicate material delays where practical.

34. Governing Law

These Terms are governed by the laws applicable in the Province of Prince Edward Island and the federal laws of Canada applicable there, without excluding any mandatory consumer protections that apply in the customer’s own jurisdiction.

Any legal proceedings may be brought in a court with lawful jurisdiction over the dispute.

Nothing in this section prevents either party from using:

An applicable consumer complaint process.
A payment-provider dispute process.
Mediation.
Small-claims procedures.
Another lawful dispute-resolution option.

35. Dispute Resolution

Before beginning formal legal proceedings, we encourage customers to contact us so that we can attempt to resolve the issue directly.

Please provide:

Your name.
Order number.
Contact information.
A description of the dispute.
The resolution requested.
Supporting documents or photographs.

We will review the matter in good faith.

This informal process does not prevent you from exercising a legal right or meeting a statutory deadline.

36. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in effect.

37. Waiver

A failure by BootNest.store to enforce a provision on one occasion does not waive our right to enforce it later.

Any waiver must be clear and authorized by us.

38. Entire Agreement

These Terms, together with our:

Return & Refund Policy.
Shipping Policy.
Privacy Policy.
Legal Notice.
Contact Information.
Any specific promotion or product conditions.

constitute the agreement governing your use of BootNest.store and your purchases from us.

They replace prior general statements concerning the same subject, except for confirmed order-specific commitments.

39. Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations in connection with a lawful sale, restructuring, merger, service-provider arrangement, or business transfer, provided that customer rights are not unlawfully reduced.

40. Changes to These Terms

We may update these Terms to reflect:

Changes to our products.
New website features.
Operational changes.
Legal developments.
Security needs.
Shopify platform updates.
Changes to payment or shipping services.

The latest version will be published on this page with an updated revision date.

Changes generally apply prospectively. The terms applicable to a purchase will normally be those displayed when the order was placed, unless a later change is legally required or more favourable to the customer.

Shopify provides tools for merchants to publish and display policies through the store administration and checkout experience.

41. Contact Information

Questions about these Terms of Service may be sent to:

BootNest.store
25 Linkletter Ave
Central Bedeque, PE C0B 1G0
Canada

Email: support@BootNest.store
Phone: (905) 451-6073

Please include your order number where your enquiry relates to a specific purchase.

42. Final Acknowledgement

By accessing BootNest.store, submitting an order, or continuing to use our services, you acknowledge that you have reviewed and agreed to these Terms of Service.

Our aim is to provide a shopping experience built around practical design, clear expectations, and dependable service. These Terms help protect both our customers and our store by establishing consistent standards for ordering, payment, delivery, returns, product use, and website conduct.