Shipping policy

Last Updated: July 16, 2026

At BootNest.store, we believe shipping should be simple, practical, and transparent. Inspired by our Scandinavian Utility approach, this Shipping Policy is designed to explain clearly how orders are processed, shipped, tracked, delivered, and handled when delays or delivery issues occur.

This policy applies to all purchases made through BootNest.store. By placing an order with us, you agree to the shipping terms described below.

1. Store Information

Store name: BootNest.store
Business address: 25 Linkletter Ave, Central Bedeque, PE C0B 1G0, Canada
Customer support email: support@BootNest.store
Customer support phone: (905) 451-6073

BootNest.store is an online retailer specializing in rain boots, waterproof footwear, outdoor boots, garden boots, casual water-resistant footwear, and related products.

For questions regarding shipping, tracking, delivery, or an existing order, please contact our customer support team and include your order number.

2. Free Worldwide Shipping

BootNest.store offers free standard shipping worldwide on eligible orders placed through our website.

Unless otherwise stated during checkout, customers are not required to pay a standard shipping fee for delivery.

Free worldwide shipping may apply to:

• Rain boots
• Waterproof footwear
• Garden boots
• Outdoor boots
• Casual waterproof shoes
• Eligible accessories
• Promotional and regularly priced items

Free standard shipping does not necessarily include:

• Expedited delivery
• Priority courier upgrades
• Special handling services
• Remote-area surcharges imposed after checkout
• Optional shipment insurance
• Customs duties or import taxes
• Address correction charges caused by customer error
• Redelivery charges resulting from an unclaimed shipment

Where an additional delivery charge applies, it will normally be displayed during checkout or communicated to the customer before fulfilment.

3. Estimated Delivery Time

Our estimated standard delivery time is generally:

7–10 business days

The delivery estimate begins after the order has been processed and handed over to the shipping carrier.

Business days normally exclude:

• Saturdays
• Sundays
• Public holidays
• Statutory holidays
• Carrier closure days

The 7–10-business-day timeframe is an estimate and not a guaranteed delivery date.

Actual delivery time may vary depending on:

• The destination country
• The destination city or region
• Local carrier availability
• Customs processing
• Weather conditions
• Seasonal order volume
• Public holidays
• Address accuracy
• Remote-location access
• Carrier disruptions
• Events beyond our reasonable control

Most orders are expected to arrive within the estimated period, but occasional delays may occur.

4. Order Processing Time

Before an order is shipped, it must be reviewed, prepared, packed, and transferred to a carrier.

Order processing usually includes:

• Payment verification
• Address review
• Fraud screening
• Inventory confirmation
• Product inspection
• Packing and labelling
• Carrier assignment

Orders are generally processed within 1–3 business days.

Processing time is separate from the estimated delivery time.

For example, an order may require up to three business days for processing, followed by approximately seven to ten business days in transit.

Processing may take longer during:

• Major promotional events
• Seasonal sales
• Holiday periods
• Severe weather
• Unexpected inventory delays
• High order volume
• Payment verification reviews
• Supplier or warehouse interruptions

We will make reasonable efforts to communicate significant fulfilment delays.

5. Order Confirmation

After placing an order, the customer should receive an order confirmation by email.

The order confirmation normally includes:

• Order number
• Customer name
• Shipping address
• Products ordered
• Product variations
• Quantity
• Order total
• Payment information
• Shipping method

Customers should review the confirmation carefully.

Contact us immediately if any information is incorrect, including:

• Product size
• Product colour
• Quantity
• Recipient name
• Street address
• Apartment or unit number
• Postal or ZIP code
• Country
• Contact information

Once an order enters processing or shipment, changes may no longer be possible.

6. Shipping Confirmation and Tracking

When an order ships, we will generally send a shipping confirmation email.

The shipping confirmation may include:

• Tracking number
• Carrier name
• Tracking link
• Shipment date
• Products included in the shipment
• Estimated delivery information

Tracking information may take between 24 and 72 hours to become active after the shipping confirmation is issued.

This delay can occur because:

• The carrier has not completed its first physical scan
• The package is travelling between facilities
• Tracking data has not yet synchronized
• The shipment was processed outside normal carrier hours

A tracking number that does not immediately show movement does not necessarily mean that the order has not shipped.

7. Split Shipments

An order containing multiple products may be divided into separate packages.

Split shipments may occur because:

• Products are stored in different warehouses
• Products become ready at different times
• Package size or weight limits apply
• Different carriers serve different products or regions
• Separate fulfilment routes allow faster delivery

Customers will not normally be charged additional standard shipping fees when an order is split.

Packages from the same order may arrive:

• On different days
• Through different carriers
• With separate tracking numbers

Receiving one package does not necessarily mean that the remaining products are missing.

Customers should review all shipping confirmation emails before reporting an incomplete delivery.

8. Shipping Destinations

BootNest.store ships to many countries and regions worldwide.

Delivery availability may depend on:

• Local carrier coverage
• Import regulations
• Product restrictions
• Political or security conditions
• Customs accessibility
• Address format
• Remote-area delivery services

We reserve the right to cancel and refund an order where delivery to the supplied destination is legally prohibited, operationally unavailable, or reasonably considered unsafe.

Certain countries, territories, military locations, islands, and highly remote areas may have limited delivery service.

Where a location cannot be served, we will make reasonable efforts to contact the customer and issue an appropriate refund.

9. Accurate Shipping Information

Customers are responsible for providing a complete and accurate delivery address.

The shipping address should include, where applicable:

• Full recipient name
• Street number
• Street name
• Apartment, suite, or unit number
• City
• Province or state
• Postal or ZIP code
• Country
• Valid telephone number
• Delivery instructions

BootNest.store is not responsible for delays, failed delivery, or loss caused by incorrect or incomplete information provided by the customer.

Common address errors include:

• Missing apartment numbers
• Incorrect postal codes
• Misspelled street names
• Old residential addresses
• Incorrect countries
• Invalid phone numbers
• Use of billing details instead of delivery details

Customers should contact us immediately after ordering if an address correction is required.

We cannot guarantee that an address can be changed after the order has entered processing.

10. Address Changes

Address-change requests must be submitted as soon as possible to:

support@BootNest.store

Please include:

• Your name
• Your order number
• The original address
• The corrected address
• A short explanation of the requested change

We may be able to update an address before the order is processed.

However, address changes are not guaranteed once:

• A shipping label has been created
• The package has been packed
• The order has been transferred to a fulfilment partner
• The carrier has accepted the package

After shipment, the customer may need to contact the carrier directly to request redirection.

Carrier redirection may not be available and may result in additional charges.

11. Customs, Import Duties, and Taxes

International shipments may be reviewed by customs authorities.

Depending on the destination, the customer may be responsible for:

• Import duties
• Customs taxes
• Value-added tax
• Brokerage fees
• Clearance charges
• Local handling fees
• Government assessments

Unless expressly stated during checkout, these charges are not included in the product price.

Customs charges are determined by the destination country and are outside BootNest.store’s direct control.

Customers are responsible for understanding the import rules that apply in their country.

We cannot:

• Predict every customs fee
• Change government tax rates
• Guarantee customs clearance time
• Declare false product values
• Mark commercial purchases as gifts to avoid duties
• Reimburse charges paid directly to government agencies unless legally required

Refusing to pay customs fees may cause the shipment to be returned, abandoned, delayed, or destroyed.

Any refund for a customs-related refusal will be reviewed after the shipment is returned and inspected. Reasonable costs incurred may be deducted where permitted by law.

12. Customs Delays

Customs clearance may extend delivery beyond the estimated 7–10-business-day period.

A package may be delayed because customs authorities require:

• Additional documentation
• Identity confirmation
• Proof of purchase
• Tax payment
• Product inspection
• Import approval
• Address verification

BootNest.store will provide available commercial or shipment documentation where reasonably necessary.

However, customers remain responsible for responding to requests from local customs authorities or carriers.

A shipment is not considered lost merely because it is awaiting customs clearance.

13. Delivery Carriers

BootNest.store may use different postal and courier services depending on:

• Destination
• Product type
• Package size
• Delivery speed
• Carrier availability
• Fulfilment location
• Local delivery networks

The final stage of delivery may be completed by a local postal service or delivery partner, even when another carrier handled the earlier stages.

We cannot guarantee that a specific carrier will be used unless the option is expressly offered during checkout.

Carriers operate under their own service conditions, delivery schedules, and location restrictions.

14. Delivery Attempts

A carrier may attempt delivery one or more times.

Where no one is available to receive the package, the carrier may:

• Leave it in a safe location
• Leave a delivery notice
• Transfer it to a pickup facility
• Place it in a parcel locker
• Attempt delivery again
• Return it to the sender

Customers are responsible for monitoring tracking information and collecting parcels within the carrier’s required period.

BootNest.store is not responsible for a package returned because the customer failed to:

• Collect it
• Respond to a carrier notice
• Arrange redelivery
• Provide entry access
• Pay applicable customs charges

Any reshipment may require additional payment where the failed delivery was not caused by BootNest.store.

15. Safe-Place Delivery

Some carriers may leave packages in a location they consider reasonably safe, including:

• Front porch
• Side entrance
• Rear entrance
• Building lobby
• Reception area
• Parcel locker
• Mailroom
• Covered outdoor location

Delivery practices vary by carrier and region.

Customers who do not wish to have packages left unattended should use available carrier delivery-management options where possible.

BootNest.store cannot guarantee signature delivery unless a signature service is expressly included.

16. Delivered but Not Received

If tracking shows that a package was delivered but it cannot be found, the customer should first:

• Check all entrances
• Check parcel lockers
• Ask household members
• Ask neighbours
• Contact building management
• Check with reception or security
• Look around safe delivery locations
• Contact the local carrier office

Carrier tracking may occasionally show “delivered” shortly before the package physically arrives.

We recommend allowing a brief additional period where appropriate.

If the package remains missing, contact us at support@BootNest.store and provide:

• Order number
• Tracking number
• Confirmation of the shipping address
• Description of the delivery location
• Details of the checks already completed

We may open a carrier investigation.

BootNest.store will assess available evidence before offering a refund, replacement, or other resolution.

17. Lost Shipments

A package may be considered lost when:

• The carrier formally confirms loss
• Tracking has stopped updating for an unusually long period
• A carrier investigation concludes that delivery cannot be completed
• The shipment is returned without explanation
• There is reliable evidence that the package did not reach the recipient

Before confirming a shipment as lost, we may ask the customer to:

• Verify the address
• Contact the local carrier
• Complete a non-receipt declaration
• Wait for the carrier’s investigation period
• Provide identification where legally permitted
• Confirm that the package was not received by another person

Where a package is confirmed as lost, we may provide:

• Replacement shipment
• Full refund
• Store credit
• Another appropriate remedy

The available resolution may depend on inventory, destination, order value, and the outcome of the carrier investigation.

18. Damaged Packages

Customers should inspect packages as soon as reasonably possible after delivery.

If a package arrives visibly damaged:

• Photograph the unopened package
• Photograph the shipping label
• Photograph the damaged areas
• Open the package carefully
• Photograph the product and internal packaging
• Keep all original materials
• Contact us promptly

Do not discard damaged packaging before contacting us.

We may require photographs or other evidence to submit a claim to the carrier or fulfilment facility.

Damage to the outer package does not automatically mean the product is damaged.

If the product itself is damaged, defective, or unusable, the matter will be handled under our Return & Refund Policy.

19. Incorrect or Incomplete Delivery

Contact us if your shipment contains:

• The wrong product
• The wrong size
• The wrong colour
• An incorrect quantity
• Missing components
• Products belonging to another order

Please provide:

• Order number
• Photograph of all products received
• Photograph of the packaging
• Photograph of the shipping label
• Description of the error

Do not return an incorrect product until we provide written instructions.

If the error is confirmed, we will normally arrange an appropriate replacement, refund, or other remedy without charging the customer additional standard shipping costs.

20. Delayed Shipments

An order may arrive later than expected because of events outside our direct control.

Possible causes include:

• Severe weather
• Flooding
• Snowstorms
• Wildfires
• Carrier congestion
• Customs inspections
• Public holidays
• Labour disputes
• Transportation interruptions
• Aviation delays
• Port congestion
• Public-health emergencies
• Security restrictions
• Political instability
• Natural disasters

We will make reasonable efforts to support customers and communicate known significant delays.

However, estimated delivery dates are not guarantees.

A delayed order is not automatically eligible for a refund while it remains in active transit.

21. Seasonal and Holiday Delays

Delivery networks may experience increased volume during:

• Black Friday
• Cyber Monday
• Christmas
• New Year
• National holidays
• Major promotional events
• Regional festivals
• Severe weather seasons

Customers purchasing gifts or products needed for a specific date should order early.

BootNest.store cannot guarantee delivery before a holiday, birthday, trip, work date, or event unless an express guarantee is specifically stated in writing.

22. Remote Locations

Delivery to remote, rural, island, mountain, northern, or difficult-to-access areas may take longer.

Remote delivery may involve:

• Additional carrier transfers
• Limited weekly delivery schedules
• Extended local transportation
• Pickup at a regional facility
• Weather-dependent service

The standard 7–10-business-day estimate may not apply to every remote address.

Where possible, tracking will provide updated delivery information.

23. Order Cancellations Before Shipment

Customers may request cancellation before an order enters processing or shipment.

Cancellation requests should be submitted immediately to:

support@BootNest.store

Please use the subject line:

Order Cancellation Request

Include your order number and full name.

Cancellation is not guaranteed because orders may be transmitted quickly to fulfilment systems.

If cancellation is successful, payment will be refunded to the original payment method.

If the order has already shipped, it must generally be received and returned under our Return & Refund Policy.

24. Refused Deliveries

Customers should not refuse a delivery unless instructed by BootNest.store.

Refusing a shipment may result in:

• Return-to-sender charges
• Customs fees
• Storage charges
• Carrier handling costs
• Loss of the package
• Significant refund delays

A refused package is not automatically treated as an approved return.

Refunds will normally be considered only after the package is returned, identified, and inspected.

Reasonable costs caused by an unauthorized refusal may be deducted from the refund where permitted by law.

25. Unclaimed and Returned Packages

A package may be returned to the sender because:

• The address was incorrect
• The recipient moved
• The package was not collected
• Customs fees were not paid
• The carrier could not gain access
• Delivery attempts failed
• The recipient refused delivery
• The package was held beyond the collection period

After the returned package is received and inspected, we may offer:

• Reshipment
• Refund
• Store credit
• Another reasonable solution

Additional shipping costs may apply where the return was caused by customer-provided information or failure to collect the package.

26. Reshipment

A replacement or returned order may be reshipped where:

• The original shipment was confirmed lost
• BootNest.store made a fulfilment error
• The carrier damaged the package
• The customer pays an applicable redelivery fee
• Another reshipment arrangement is approved

Reshipment is subject to inventory availability.

A replacement product may differ slightly in packaging or manufacturing batch while remaining the same advertised model.

27. Risk of Loss

Responsibility for a shipment will be determined by applicable law, the carrier arrangement, the delivery status, and the facts of the transaction.

BootNest.store remains responsible for fulfilling accepted orders and providing appropriate remedies where products are not delivered as required by applicable consumer law.

However, we may not be responsible for loss occurring after a shipment has been correctly delivered to the address provided by the customer, including theft or removal after delivery, except where the law provides otherwise.

We will provide reasonable assistance with available carrier records.

28. Freight Forwarders and Third-Party Receiving Services

Customers may choose to ship an order to:

• Freight forwarders
• Mail forwarding companies
• Hotels
• Offices
• Shared residences
• Warehouses
• Third-party collection services

Where a customer uses such a service, delivery to that address may be treated as completion of delivery.

BootNest.store is not responsible for loss, damage, delay, or incorrect forwarding that occurs after the package has been accepted by the customer’s designated third party.

Customers should verify that the receiving service accepts the relevant product type and package size.

29. Shipping Restrictions

Customers must not order products to a destination where import, possession, or delivery is prohibited.

We may decline or cancel orders affected by:

• Trade sanctions
• Government restrictions
• Carrier prohibitions
• Import limitations
• Security concerns
• Legal compliance requirements

Where cancellation occurs before shipment, an appropriate refund will be issued.

30. Fraud Prevention and Shipping Verification

For security purposes, we may review or temporarily hold an order where:

• Billing and shipping addresses differ significantly
• Payment information cannot be verified
• The order has an unusually high value
• Multiple failed payment attempts occurred
• The delivery address appears invalid
• Fraud-screening systems identify elevated risk

We may contact the customer to request reasonable verification.

Failure to complete verification may result in order cancellation and refund.

Any personal information collected for verification will be handled according to our Privacy Policy and applicable law.

31. Shipping Policy Changes

BootNest.store may update this Shipping Policy to reflect changes in:

• Carrier availability
• Delivery regions
• Warehouse operations
• Estimated delivery times
• Customs requirements
• Shopify services
• Business practices
• Applicable laws
• Customer support procedures

The updated version becomes effective when published unless another effective date is stated.

The Shipping Policy that generally applies to an order is the version available when the order was placed.

32. Customer Support

For shipping-related assistance, contact:

BootNest.store
25 Linkletter Ave
Central Bedeque, PE C0B 1G0
Canada

Email: support@BootNest.store
Phone: (905) 451-6073

When contacting us, please provide:

• Full name
• Order number
• Email used during checkout
• Shipping address
• Tracking number, if available
• Clear explanation of the issue
• Relevant photographs or documents

Providing complete information helps us review the matter more efficiently.

33. Final Shipping Statement

BootNest.store is committed to providing reliable and transparent worldwide delivery.

Our aim is to make the shipping experience as functional and uncomplicated as the products we sell. We offer free standard worldwide shipping, an estimated delivery period of 7–10 business days, tracking where available, and reasonable support when a package is delayed, lost, damaged, incomplete, or incorrectly delivered.

Customers also play an important role in successful delivery by:

• Providing accurate address information
• Monitoring tracking updates
• Responding to carrier notices
• Paying required import charges
• Collecting packages promptly
• Contacting us quickly when an issue occurs

By placing an order through BootNest.store, you acknowledge and agree to this Shipping Policy.