Refund policy

Last Updated: July 16, 2026

At BootNest.store, we believe dependable service should feel as straightforward as dependable footwear. Our approach is inspired by Scandinavian Utility: practical, transparent, customer-focused, and free from unnecessary complications.

This Return & Refund Policy explains the terms that apply when you request a return, exchange, replacement, cancellation, or refund for an order purchased through BootNest.store. It is designed to help you understand what is eligible, what information may be required, and how each request is handled.

By placing an order through our website, you acknowledge that you have reviewed and accepted this policy. Nothing in this policy is intended to limit any mandatory consumer rights that may apply under the laws of your province, territory, state, country, or region.

1. Store Information

BootNest.store is an online retailer offering rain boots, waterproof footwear, outdoor boots, garden boots, work-oriented footwear, and related products.

Store name: BootNest.store
Business address: 25 Linkletter Ave, Central Bedeque, PE C0B 1G0, Canada
Customer support email: support@BootNest.store
Customer support phone: (905) 451-6073

For return and refund assistance, email us before sending any product back. Products returned without authorization may not be accepted, may be delayed, or may be returned to the sender.

2. Our 30-Day Return Period

BootNest.store accepts eligible return requests submitted within 30 calendar days of confirmed delivery.

The 30-day period begins on the date the carrier’s tracking information shows that the order was delivered to the shipping address provided during checkout. Where reliable tracking is unavailable, we may use other reasonable evidence to establish the delivery date.

To begin a return, contact us at:

support@BootNest.store

Your initial return request must be submitted before the 30-day period expires. A product does not necessarily need to arrive at the return facility within 30 days, provided that:

• You contacted us within the eligible return period.
• We approved the return.
• You shipped the product within the timeframe stated in the return instructions.
• You complied with the conditions described in this policy.

Requests submitted after the 30-day period may be declined unless applicable law requires otherwise.

3. Return Eligibility Requirements

To qualify for a standard return, the product should generally be:

• Unworn, except for a reasonable indoor fitting.
• Unwashed and unaltered.
• Free from dirt, mud, moisture, odour, pet hair, stains, scratches, or other signs of outdoor use.
• In resalable condition.
• Returned with its original tags, inserts, accessories, and packaging where reasonably possible.
• Accompanied by valid proof of purchase.

Trying footwear on indoors for sizing purposes is acceptable. However, footwear worn outdoors, on wet ground, in mud, on rough pavement, or in working environments will normally be considered used and may not qualify for a standard change-of-mind return.

We recommend trying boots on a clean, dry, soft indoor surface. This helps avoid wear or marks on the outsole while you evaluate the fit.

Where original packaging is no longer available, contact us before shipping the item. Missing packaging does not automatically make a return ineligible, but the product must be safely packed to prevent damage during transit.

4. How to Start a Return

To request a return, email support@BootNest.store and include:

• Your full name.
• Your order number.
• The email address used for the purchase.
• The product name.
• The size, colour, and quantity being returned.
• The reason for the return.
• Clear photographs where the product is damaged, defective, incorrect, or incomplete.
• Any other information reasonably requested by our support team.

After reviewing your request, we will provide one of the following:

• Return approval and instructions.
• A request for additional information or photographs.
• An alternative resolution, such as a replacement or partial refund.
• An explanation if the product is not eligible for return.

Do not send products to our public business address unless our support team specifically confirms that address in writing as the correct return destination. Return processing facilities may differ depending on the product, supplier, warehouse, and customer location.

Shopify allows merchants to publish written return rules and process returns, exchanges, and refunds through their store administration. Our published policy remains the controlling customer-facing explanation of BootNest.store’s return terms.

5. Return Authorization

A return is not approved until BootNest.store provides written authorization.

The authorization may include:

• A return authorization number.
• The correct return address.
• Packaging instructions.
• A shipping deadline.
• A prepaid label, where applicable.
• Additional customs instructions for international returns.

Return authorization applies only to the products identified in the approval. Including unrelated products, additional quantities, or products from another order may delay processing.

Authorization does not guarantee that a refund will be issued. All returned items remain subject to inspection after arrival.

6. Free Returns

BootNest.store offers free returns for eligible products within the stated 30-day return period, subject to the terms of this policy.

Where a return is approved as eligible for free return shipping, we may provide:

• A prepaid return label.
• A reimbursement arrangement for reasonable standard return postage.
• Another return method selected by BootNest.store.

The return method may vary based on the customer’s location, the carrier network, product size, and available return facilities.

Free return shipping generally does not cover:

• Express or expedited return services selected without approval.
• Packaging purchased by the customer.
• Optional insurance or signature services not requested by us.
• Charges caused by using an unauthorized return address.
• Customs charges caused by incorrectly declared return shipments.
• Additional costs resulting from failure to follow our return instructions.

Where no prepaid label is available, written approval must be obtained before purchasing return postage if reimbursement is expected. We may limit reimbursement to the cost of a reasonable tracked standard shipping service.

7. Change-of-Mind Returns

Eligible products may be returned because:

• The style was not suitable.
• The colour was not as expected.
• The customer changed their mind.
• The footwear did not complement the intended outfit or activity.
• The customer no longer requires the product.

Change-of-mind products must meet the eligibility conditions in Section 3.

Minor differences in colour may occur due to lighting, photography, screen settings, manufacturing batches, or display calibration. Such variations do not automatically mean that a product is defective. However, an unused product may still qualify for return within the applicable return period.

8. Size and Fit Returns

Footwear fit may vary depending on:

• Foot length and width.
• Sock thickness.
• Boot lining.
• Product shape.
• Individual comfort preferences.
• Measurement methods.
• Differences between regional sizing systems.

Customers are responsible for reviewing the available product description and size information before ordering.

When trying on footwear:

• Wear the type of socks you expect to use with the boots.
• Test the fit indoors.
• Avoid bending, creasing, or scuffing the product unnecessarily.
• Do not remove permanent labels until you are satisfied with the fit.

An eligible item that does not fit may be returned for a refund or exchanged when replacement inventory is available.

A poor fit is not normally treated as a manufacturing defect unless the product was incorrectly labelled, materially inconsistent with the published measurements, or otherwise faulty.

9. Exchanges

We may offer exchanges for another size, colour, or eligible product when stock is available.

The availability of an exchange is not guaranteed. Inventory may change while the original product is being returned.

Depending on the circumstances, we may process an exchange by:

• Reserving replacement inventory.
• Shipping the replacement after the returned item passes inspection.
• Asking the customer to place a new order and refunding the original eligible order.
• Issuing store credit so the customer can select another product.

If the replacement product has a different price:

• The customer may need to pay the difference where the replacement costs more.
• We may refund the difference where the replacement costs less.
• Promotional prices may not transfer to another item.

Where a direct exchange cannot be completed, a refund may be issued instead.

10. Damaged or Defective Products

Please inspect your order promptly after delivery.

Contact us as soon as possible if a product arrives:

• Damaged.
• Torn, cracked, punctured, or split.
• Incorrectly assembled.
• Missing a component.
• Materially different from the item ordered.
• Affected by a manufacturing defect.
• Unusable for its ordinary advertised purpose.

To help us assess the issue, provide:

• Photographs of the complete product.
• Close-up photographs of the defect or damage.
• Photographs of the packaging.
• A photograph of the shipping label where requested.
• A brief description of the issue.
• Your order number.

Do not discard the product or packaging until we confirm that it is no longer required. The carrier, warehouse, supplier, or insurer may need supporting evidence.

After review, we may offer:

• A replacement.
• A full refund.
• A partial refund.
• Store credit.
• Repair-related assistance where appropriate.
• Another remedy required by applicable law.

A product is not necessarily defective because of normal wear, misuse, improper storage, accidental damage, failure to follow care instructions, exposure to unsuitable chemicals, or use outside the product’s intended purpose.

Any warranty, durability, or performance representation made by BootNest.store must be truthful and capable of being honoured. Canadian competition law prohibits misleading warranty and guarantee representations.

11. Incorrect Products

Contact us if you receive:

• The wrong product.
• The wrong size.
• The wrong colour.
• The wrong quantity.
• An item that does not match the confirmed order.

Where we verify a fulfilment error, BootNest.store will generally arrange an appropriate remedy at no additional product or standard shipping cost to the customer.

We may ask you not to use the incorrect item while the matter is under review.

Do not return an incorrect product until you receive instructions. Returning it to an address shown on the package without approval may cause loss or delays.

12. Missing Items

If part of your order appears to be missing, first check:

• Whether the order was divided into multiple shipments.
• Your shipping confirmation emails.
• All sides and compartments of the package.
• Whether another household member accepted the delivery.
• The carrier’s tracking information.

If an item remains missing, contact us with your order number and photographs of the package as received.

We may investigate package weight, warehouse records, fulfilment scans, carrier information, or other relevant evidence before providing a resolution.

13. Products That Do Not Arrive

A shipment may occasionally be delayed because of:

• Carrier disruptions.
• Weather conditions.
• Customs processing.
• Address problems.
• High seasonal volume.
• Remote-location delivery limitations.
• Operational events beyond our reasonable control.

A package is not considered lost solely because it arrives after the estimated delivery period.

Contact us when tracking has stopped updating for an unusual length of time or when the carrier marks the package delivered but it cannot be located.

Before approving a refund or replacement, we may ask the customer to:

• Confirm the shipping address.
• Check with household members.
• Inspect safe delivery locations.
• Contact the local carrier office.
• Wait for the carrier’s standard investigation period.
• Complete a non-receipt declaration.

Where the carrier confirms that the shipment is lost, we may issue a replacement or refund, subject to applicable law and the facts of the case.

14. Delivered but Not Found

When tracking shows “delivered,” the customer should check:

• Front, side, and rear entrances.
• Parcel lockers.
• Reception desks.
• Building management.
• Neighbours.
• Safe places near the property.
• The local postal or courier office.

Carrier scans may occasionally appear before the parcel is physically delivered. We may recommend waiting a short additional period before opening an investigation.

BootNest.store is not responsible for a parcel that was correctly delivered and later stolen, misplaced, or removed from the delivery location, except where applicable law provides otherwise. We will nevertheless provide reasonable assistance with carrier inquiries.

15. Order Cancellations

Orders may be cancelled only before they enter processing, fulfilment, or shipment.

Contact us immediately at support@BootNest.store with “Order Cancellation Request” in the subject line.

We cannot guarantee cancellation because orders may be transmitted to fulfilment systems shortly after purchase.

If cancellation is successful, the payment will be refunded to the original payment method.

If the order has already been processed or shipped, it must be handled under the standard return procedure after delivery.

Refusing delivery does not automatically create a valid cancellation or return. Unauthorized refusal may result in additional carrier costs, customs fees, loss of the parcel, or processing delays.

16. Address Changes

Customers must provide a complete and accurate shipping address during checkout.

We may attempt to update an address before shipment, but changes are not guaranteed.

BootNest.store is not responsible for delivery failure caused by:

• An incorrect address supplied by the customer.
• Missing apartment or unit information.
• An invalid postal code.
• An outdated address.
• A customer-requested carrier redirection.
• Failure to collect a parcel.

Where a parcel is returned to sender because of an address issue, any refund or reshipment will be assessed after the product is received and inspected. Additional shipping costs may apply where the error was not caused by BootNest.store.

17. Non-Returnable Products

The following products may be excluded from standard returns, except when defective, incorrectly supplied, or otherwise protected by law:

• Products returned after the return period.
• Products showing outdoor wear.
• Products with dirt, mud, water damage, odours, stains, or significant scuffing.
• Products damaged through misuse or neglect.
• Products altered, repaired, cut, painted, or customized after delivery.
• Personalised or made-to-order products.
• Final-sale products clearly identified before purchase.
• Gift cards.
• Promotional items provided without charge.
• Products lacking essential components.
• Products returned without authorization.
• Products that create a health, hygiene, or safety concern because of their condition.

A final-sale label does not remove rights relating to defective, misrepresented, or incorrectly supplied products where such rights cannot legally be excluded.

18. Signs of Use and Reduced Refunds

If a returned product shows handling beyond what is reasonably necessary to assess its nature, characteristics, size, or fit, we may:

• Decline the return.
• Return the product to the customer.
• Reduce the refund to reflect loss of value.
• Offer store credit instead of a cash refund.
• Request additional information.

Examples of excessive handling include:

• Wearing footwear outdoors.
• Dirt embedded in the outsole.
• Significant creasing.
• Damage to waterproof surfaces.
• Strong odours.
• Missing components.
• Damaged retail packaging caused by careless handling.
• Evidence of worksite, farm, hiking, gardening, or extended household use.

Any deduction will be reasonable and based on the item’s actual condition.

19. Return Packaging

Customers must package approved returns securely.

Where possible:

• Place the product in its original inner packaging.
• Use an outer shipping box or protective mailer.
• Do not attach shipping labels directly to retail packaging.
• Include the return authorization information.
• Seal the parcel securely.
• Remove or cover old shipping labels.
• Retain tracking information.

BootNest.store is not responsible for damage caused by inadequate return packaging.

If a product is damaged during the customer’s return shipment because it was improperly packed, the refund may be reduced or declined.

20. Return Shipping and Tracking

Use the return method provided or approved by BootNest.store.

Unless we confirm otherwise, return shipments should be trackable.

Customers should retain:

• The shipping receipt.
• The tracking number.
• Photographs of the packaged return.
• Proof of carrier acceptance.

A return remains the customer’s responsibility until it is recorded as delivered to the authorized return destination, except where BootNest.store supplied the carrier service and applicable law assigns responsibility differently.

We cannot guarantee reimbursement for products sent through an unauthorized carrier or to an unauthorized address.

21. International Returns

International return procedures may vary according to location.

Customers must follow all customs instructions provided by BootNest.store. Returned goods should be correctly identified as returned merchandise where permitted.

BootNest.store is not responsible for customs charges, taxes, penalties, or delays caused by:

• Incorrect declarations.
• Overstated product values.
• Missing documentation.
• Unauthorized return methods.
• Failure to follow our instructions.

Do not mark a return as a commercial sale when it is being sent back for refund unless required by law or specifically instructed.

22. Return Inspection

After an authorized return is received, it will be inspected to confirm:

• The correct product was returned.
• The quantity is accurate.
• The item is in eligible condition.
• All essential accessories or components are present.
• The return matches the authorization.
• There are no signs of fraud, substitution, or excessive use.

Inspection may take several business days.

After inspection, we will notify you whether:

• The return is approved.
• Additional information is required.
• A partial deduction applies.
• The return is rejected.
• Another resolution is offered.

23. Refund Processing

Approved refunds are generally issued to the original payment method.

Processing may involve two stages:

1. BootNest.store submits the refund.
2. The bank, card provider, payment processor, or financial institution posts the refund to the customer’s account.

After we issue a refund, the posting time is controlled by the payment provider and may take several business days.

Shopify supports full and partial refunds through the merchant’s order-management system, but the appearance of the funds in the customer’s account depends on the relevant payment method and financial institution.

24. Original Shipping Charges

Where standard shipping was free, there is normally no original shipping fee to refund.

Where a customer paid for expedited, priority, express, or optional shipping:

• The additional shipping charge is normally non-refundable for a change-of-mind return.
• It may be refunded if BootNest.store caused the error or if required by law.
• Only the standard delivery portion may be considered where an upgraded service was successfully provided.

Import taxes, brokerage fees, and customs duties collected directly by government authorities or third parties may need to be reclaimed from those parties.

25. Partial Refunds

A partial refund may be offered where:

• The customer wishes to retain a product with a minor cosmetic issue.
• A product has lost value because of excessive handling.
• A non-essential component is missing.
• Packaging damage reduces resale value.
• A reasonable price adjustment resolves the complaint.
• Only part of a multi-item order is returned.

A partial refund will be explained before or when it is processed.

The customer is not required to accept a proposed partial refund where another mandatory legal remedy applies.

26. Refunds for Bundles and Promotions

Where a product was purchased as part of a bundle, multi-buy promotion, discount threshold, or gift-with-purchase offer, returning one item may affect the promotional pricing.

We may recalculate the order based on the products retained.

For example:

• A bundle discount may be removed.
• A free promotional product may need to be returned.
• The refund may reflect the proportional price paid rather than the item’s standard retail price.
• A discount code may be allocated across several products.

Refunds will not exceed the amount actually paid for the returned product.

27. Gifts

Where an item was purchased as a gift, refunds are generally issued to the original payment method used by the purchaser.

We may offer the recipient store credit or an exchange when:

• The order can be verified.
• The item meets the return conditions.
• The purchaser’s confidential payment information is not disclosed.
• The requested resolution is operationally available.

Gift cards provided as a refund may be subject to separate terms.

28. Refused and Unclaimed Deliveries

Orders refused at delivery or left unclaimed may be returned to the sender.

A refund is not guaranteed until the package is safely received and inspected.

We may deduct reasonable costs caused by:

• Unauthorized refusal.
• Repeated delivery attempts.
• Return-to-sender fees.
• Storage fees.
• Customs fees.
• Incorrect address information.

These deductions will not apply where the refusal resulted from a verified BootNest.store error or where prohibited by law.

29. Chargebacks and Payment Disputes

We encourage customers to contact us before initiating a chargeback or payment dispute.

Most issues can be resolved faster through our support process.

When a chargeback is opened, we may provide the payment institution with relevant records, including:

• Order confirmation.
• Delivery tracking.
• Customer communications.
• Return instructions.
• Refund records.
• Fraud-screening information.
• Evidence of acceptance of store policies.

Opening a chargeback does not create a right to keep both the product and the refunded payment.

BootNest.store will not retaliate against customers for exercising legitimate payment or consumer rights.

30. Fraud and Abuse Prevention

We may decline, limit, or investigate a request where there is reasonable evidence of:

• Return fraud.
• Product substitution.
• Counterfeit returns.
• Empty-box returns.
• Altered photographs.
• False non-delivery claims.
• Repeated excessive returns.
• Abuse of promotional offers.
• Multiple inconsistent claims.
• Deliberate product damage.
• Unauthorized payment activity.

We may request identity, delivery, or payment verification where reasonably necessary and legally permitted.

Any personal information collected during this process will be handled under our Privacy Policy and applicable law.

31. Consumer Rights

This policy is intended to provide contractual return rights in addition to any non-excludable legal rights.

Depending on the customer’s location, laws may provide remedies where goods are:

• Defective.
• Unsafe.
• Not of acceptable quality.
• Not reasonably durable.
• Not as described.
• Unsuitable for a disclosed purpose.
• Delivered contrary to the agreement.

Nothing in this policy excludes, restricts, or modifies a right or remedy that cannot legally be excluded.

Customers in Prince Edward Island may contact the province’s Financial and Consumer Services Division for information about covered consumer matters and complaint processes. The provincial guidance generally encourages consumers to contact the business and attempt resolution before submitting a complaint.

32. Policy Changes

BootNest.store may update this Return & Refund Policy to reflect:

• Changes in business operations.
• New products or services.
• Carrier or fulfilment changes.
• Changes to Shopify functionality.
• Legal or regulatory developments.
• Fraud-prevention requirements.
• Improvements to customer service.

The updated policy becomes effective when published unless another effective date is stated.

The policy applicable to an order will generally be the version in effect when the order was placed, except where a later change is required by law or is more favourable to the customer.

Shopify permits merchants to publish written policies through the store administration and link customers directly to the refund-policy page.

33. Contact Us

For questions, return requests, damaged products, incorrect orders, exchanges, or refund assistance, contact:

BootNest.store
25 Linkletter Ave
Central Bedeque, PE C0B 1G0
Canada

Email: support@BootNest.store
Phone: (905) 451-6073

When contacting us, include your order number and a clear explanation of the request. For damaged, defective, incomplete, or incorrect products, include photographs whenever possible.

We aim to review customer enquiries fairly and provide clear next steps. Response times may vary during holidays, severe weather, major promotions, carrier disruptions, or periods of unusually high order volume.

34. Final Statement

BootNest.store is committed to making every return and refund request practical, respectful, and transparent.

Our goal is not to create unnecessary obstacles. At the same time, reasonable return conditions help us protect product quality, prevent misuse, maintain fair pricing, and continue offering reliable waterproof footwear to customers worldwide.

By purchasing from BootNest.store, you agree to follow the return process described above. This includes contacting us before returning an item, using the approved return destination, protecting the product during return transit, and providing accurate information about the reason for the request.