Contact information
Last Updated: July 16, 2026
At BootNest.store, clear and dependable communication is an essential part of our customer experience. Inspired by the simplicity and practicality of Scandinavian Utility, we aim to make it easy for customers to contact us, ask questions, receive order support, and resolve concerns without unnecessary complications.
This Contact Information page explains the official ways to reach BootNest.store, the types of enquiries we can assist with, the information customers should include when contacting us, and what to expect from our customer support process.
1. Official Store Information
Store Name: BootNest.store
Business Address:
25 Linkletter Ave
Central Bedeque, PE C0B 1G0
Canada
Customer Support Email:
support@BootNest.store
Customer Support Phone:
(905) 451-6073
BootNest.store is an online retailer specializing in rain boots, waterproof footwear, garden boots, outdoor boots, casual waterproof shoes, and related products designed for practical everyday use.
For the most efficient assistance, we recommend contacting us by email and including all relevant order details.
2. Email Support
The primary customer support channel for BootNest.store is:
Customers may use this email address for enquiries relating to:
- Product information
- Sizing and fit guidance
- Order status
- Shipping and tracking
- Address corrections
- Order cancellations
- Returns and exchanges
- Refunds
- Damaged products
- Defective products
- Incorrect items
- Missing items
- Delivery concerns
- Payment questions
- Website issues
- General business enquiries
When contacting us about an existing order, please include your order number in the subject line or body of the message.
A suggested email subject is:
Order Support – Order #[Your Order Number]
Including complete information helps us review your request more efficiently and reduces the need for additional messages.
3. Telephone Support
Customers may contact BootNest.store by telephone at:
(905) 451-6073
Telephone support may be useful for general questions, urgent order concerns, or situations in which email communication is not convenient.
Telephone availability may vary depending on business hours, holidays, staff availability, and customer enquiry volume.
If your call is not answered, please leave a clear message containing:
- Your full name
- Your order number
- Your telephone number
- A brief description of your enquiry
- The best time to return your call
For requests that require photographs, tracking documents, receipts, or written confirmation, we may ask you to continue the conversation by email.
Email remains the preferred method for return requests, damaged-product claims, order disputes, and requests involving detailed documentation.
4. Business Address
Our business correspondence address is:
BootNest.store
25 Linkletter Ave
Central Bedeque, PE C0B 1G0
Canada
This address may be used for formal business correspondence.
However, customers must not send products, returns, exchanges, or damaged items to this address unless BootNest.store has provided written authorization confirming that it is the correct return destination.
Our return facilities may differ depending on:
- The customer’s country
- The product ordered
- The fulfilment warehouse
- The supplier
- The shipping carrier
- The reason for the return
Unauthorized returns may be delayed, rejected, or returned to the sender.
Always contact support@BootNest.store before sending any product back.
5. Customer Support Hours
Our support team reviews messages during regular business days.
Business days generally exclude:
- Saturdays
- Sundays
- Canadian statutory holidays
- Provincial holidays
- Periods of temporary business closure
Response times may be longer during:
- Major promotional events
- Holiday shopping periods
- Severe weather
- Carrier disruptions
- Product launches
- High order volume
- Unexpected technical issues
We aim to respond to most customer enquiries within a reasonable period. Customers should avoid sending multiple messages about the same issue within a short timeframe, as duplicate enquiries may delay review.
For urgent matters, include URGENT in the subject line and clearly explain why immediate attention is required.
6. Order Enquiries
For questions about an existing order, please provide:
- Full name
- Order number
- Email address used during checkout
- Product name
- Product size and colour
- Shipping address
- Tracking number, if available
- A clear description of the issue
Examples of order-related enquiries include:
- Requesting an order update
- Confirming whether an order has shipped
- Reporting missing tracking information
- Correcting an address
- Requesting cancellation
- Reporting a delayed order
- Reporting a package marked delivered but not received
Providing accurate order details allows us to locate the purchase and investigate the matter more quickly.
7. Product Questions
Customers may contact us before placing an order for assistance with:
- Product sizing
- Foot length measurements
- Boot height
- Material information
- Lining details
- Waterproof characteristics
- Outsole design
- Colour options
- Intended use
- Product care
- Availability
Footwear fit can vary depending on foot shape, sock thickness, product design, and personal comfort preferences.
Although we may provide general guidance, customers remain responsible for selecting the size and style that best suits their needs.
Where available, customers should review the size chart and product description before ordering.
8. Returns and Exchanges
To request a return or exchange, email:
Please include:
- Full name
- Order number
- Product being returned
- Size and colour
- Reason for return
- Requested resolution
- Photographs where relevant
Do not ship the product until we provide written return instructions.
Return requests are governed by our published Return & Refund Policy, including the applicable return period and eligibility requirements.
Products should generally remain unused, clean, and in suitable return condition.
For footwear, customers should try products indoors on a clean, dry surface before wearing them outside.
9. Damaged or Defective Products
If a product arrives damaged, defective, incomplete, or materially different from what was ordered, contact us as soon as reasonably possible.
Your message should include:
- Order number
- Description of the issue
- Photograph of the full product
- Close-up photograph of the damage or defect
- Photograph of the shipping package
- Photograph of the shipping label
- Video evidence where useful
Please keep the product and original packaging until our support team completes its review.
Depending on the circumstances, we may provide:
- A replacement
- A full refund
- A partial refund
- Store credit
- Another appropriate resolution
Do not dispose of a damaged product unless we confirm in writing that it is no longer required.
10. Incorrect or Missing Items
Contact us if your order contains:
- The wrong product
- The wrong size
- The wrong colour
- The wrong quantity
- Missing components
- An item belonging to another customer
Please photograph all products and packaging received.
Some orders may be divided into multiple shipments. Before reporting a missing item, review your shipping emails and tracking numbers to determine whether another package is still in transit.
Where a fulfilment error is confirmed, we will work toward an appropriate resolution.
11. Shipping and Tracking Support
Shipping questions may be sent to:
Please include your order number and tracking number.
We can assist with:
- Tracking that has not updated
- Delivery delays
- Customs-related questions
- Split shipments
- Carrier investigations
- Packages returned to sender
- Delivered-but-not-received claims
- Incorrect delivery information
Customers should also review their tracking page and contact the local carrier where appropriate.
Delivery estimates are not guaranteed and may be affected by weather, customs, public holidays, remote locations, and carrier disruptions.
12. Address Changes and Order Cancellations
Address changes and cancellation requests should be submitted immediately after the order is placed.
Email:
Suggested subject lines:
Address Change Request – Order #[Order Number]
Order Cancellation Request – Order #[Order Number]
Changes and cancellations are not guaranteed after the order has entered processing, fulfilment, or shipment.
Customers are responsible for checking order confirmation details and notifying us promptly if information is incorrect.
13. Refund Enquiries
Approved refunds are generally returned to the original payment method.
After BootNest.store issues a refund, the customer’s bank, card provider, or payment processor may require additional business days to post the funds.
When contacting us about a refund, include:
- Order number
- Returned product
- Return tracking number
- Date the return was delivered
- Refund amount expected
- Original payment method
We cannot control the internal posting time of banks or payment providers after a refund has been successfully submitted.
14. Payment and Billing Questions
Customers may contact us regarding:
- Duplicate charges
- Failed payments
- Incorrect order totals
- Discount-code issues
- Billing address errors
- Refund status
- Suspicious transactions
Do not send complete payment-card details by email or telephone.
BootNest.store will never ask customers to send:
- Full card numbers
- Card security codes
- Online banking passwords
- Account passwords
- One-time security codes
If you believe your payment information has been compromised, contact your bank or payment provider immediately.
15. Website and Technical Support
Please contact us if you experience:
- Checkout errors
- Broken product pages
- Incorrect links
- Cart issues
- Discount-code errors
- Accessibility concerns
- Account login problems
- Display problems
When reporting a technical issue, include:
- Device type
- Browser
- Approximate time of the issue
- Screenshot, if available
- Description of what occurred
- Error message displayed
Do not send passwords or sensitive payment information.
16. Privacy Enquiries
Questions relating to personal information, marketing preferences, account data, or privacy rights may be sent to:
Please use the subject line:
Privacy Request
Depending on applicable law, customers may have rights relating to access, correction, deletion, restriction, or withdrawal of consent.
We may need to verify identity before responding to a privacy-related request.
17. Marketing Communications
Customers who no longer wish to receive promotional emails may use the unsubscribe link included in the message.
Customers may also contact us at:
Transactional communications, such as order confirmations, shipping notifications, and return updates, may still be sent where necessary to complete a purchase or provide customer service.
18. Complaints and Dispute Resolution
If you are dissatisfied with a product, order, or customer service experience, please contact us before beginning a formal dispute.
Include:
- Full name
- Order number
- Description of the issue
- Previous communication
- Supporting evidence
- Resolution requested
We will review complaints in good faith and aim to provide a clear response.
Submitting a complaint does not remove any mandatory consumer rights or prevent the customer from contacting an appropriate regulatory authority, payment provider, or legal adviser.
19. Fraudulent Communications
Customers should communicate only through the official contact details listed on BootNest.store.
Be cautious of messages that:
- Request payment outside our checkout
- Ask for passwords or security codes
- Use unrelated email domains
- Promise unauthorized refunds
- Request remote access to your device
- Ask you to purchase gift cards
- Claim that additional payment is required through an unknown link
Official customer support emails will be associated with BootNest.store.
If you receive a suspicious message claiming to represent us, forward the details to:
20. Final Contact Summary
For all customer support and business enquiries, contact:
BootNest.store
25 Linkletter Ave
Central Bedeque, PE C0B 1G0
Canada
Email: support@BootNest.store
Phone: (905) 451-6073
BootNest.store is committed to communication that is clear, respectful, and practical. Whether you need assistance before purchasing, help locating an order, or support resolving a problem, our goal is to provide dependable information and reasonable next steps.